Avoiding Overwhelm in Your Online Business

I received a question on my Formspring account, which you can reach at www.formspring.me/erinblaskie, which asked, “As a business owner, I am starting to feel a little overwhelmed with blog posts, Twitter, work for clients and lastly, marketing my own business. Do you have any suggestions on how to not get overwhelmed and stay productive at the same time?

This is one of the biggest points of frustration for entrepreneurs. Balancing the things you should do in your business with the time you have to do it is a really difficult process. Often times, the entrepreneur will be listening in to a lot of other people – experts, mentors, etc. – and they will start to feel like they have to do everything in order to keep up.

Fortunately, you don’t need to do absolutely everything to be successful. In fact, you can probably cut out a quarter of what you are doing and still receive the same impact. The key is to look at your business activities and to determine what is bringing you the most success. For example, if your Google Analytics account is showing you that your Twitter account sends the most traffic to your website, focus on Twitter and slow down the other marketing activities you are doing.

It is a good idea though to also keep a mix of things going. Even if Twitter turned out to be your hot spot, you don’t want to completely ignore blogging and other marketing items. The trick to everything in business is having good systems in place and being smart about how you are using your time.

The system that I personally use is this. I create a paper calendar that I can highlight and cross out and on that calendar, I list out things like blog posts, solo e-mails, teleseminar events, Tweets I need to pre-schedule, etc. I put it all to different dates so that I have a clear picture of what I need done and by when. Once I’ve done that, I sit down and create the items needed for each of those dated to-dos.

Now, you could sit in creation mode for all of eternity so you need to be smart here as well. Recycle as much content as humanly possible. Feed your blog to your social media sites so that they are populated with content and breakdown that blog post into pre-scheduled Tweets. Pre-schedule as many blog posts as you can as well so that you can sit back and ignore your blog for a little while when the client work picks up.

Once you’ve got your plan in place and you’re recycling content, the key now is to come up with a time management plan. Batch your work so that you aren’t focused on many things all at once and rotate through those batches in your day. For example, one hour spent on client A, one hour spent doing social media and a blog post, one hour spent on client B, thirty minutes spent updating your website, etc. Coming up with a rotation will allow you to touch each area of your business without being overwhelmed.

Lastly, if all else fails and you really can’t balance it all, it’s probably time to hire yourself some assistance. Outsource what isn’t generating you revenue (billable time, product creation, etc.) and focus on only the things that will bring in income.

101 Things to Delegate to a Virtual Assistant

The Basic Stuff – General Reception / Assistant Duties

  1. Listening to and summarizing my voice mail messages
  2. Receiving my calls while I am away traveling or when I just need a day off
  3. Screening my e-mail, deleting spam and responding to inquiries
  4. Handling my customer support e-mail account / help desk account
  5. Setting up my appointments with clients and colleagues
  6. Creating a procedures manual for my business
  7. Booking my travel and managing my point reward systems to ensure I am getting the best deal each and every time I travel
  8. Coordinating my speaking engagements, special events, conferences and other out-of-office events
  9. Preparing my PowerPoint presentation for my next big meeting or product / service showcase
  10. Typing up my correspondence including letters, memos and other similar documents
  11. Doing my internet research for the projects I are working on
  12. Managing my user names and passwords for my various accounts so that I will never lose them or forget them again
  13. Coordinating my weekly / monthly team meetings
  14. Recording notes for my telephone meetings, teleseminars or teleclasses
  15. Managing the details of my next project in a project management system such as Microsoft Project
  16. Doing my data entry
  17. Preparing my mailing labels and envelopes for a direct mail campaign
  18. Tracking shipments for me and ensuring that packages arrive to their intended recipients and following up if they do not
  19. Receiving my faxes and forwarding the appropriate information to me
  20. Sending thank you notes, holiday cards and other correspondence to my clients and colleagues
  21. Managing my contacts and categorizing them into easy to find categories
  22. Gathering testimonials from my customers for use on my website
  23. Embedding links into my PDF files to make customized reports for my customers and affiliates
  24. Networking via forums and group discussions to increase general awareness of my products and services
  25. Liaising with my fulfillment house to make sure that my products are shipped out to my customers on a regular basis
  26. Troubleshooting any issues that arise with the accounts that I have

The Automation Side of Things

  1. Setting up the bridge lines for my teleseminars and teleclasses
  2. Downloading bridge line audios, converting them to MP3 and uploading the audio files to my website so that my customers may have access
  3. Transcribing my teleseminars and teleclasses into useful info-products
  4. Posting my blog entries
  5. Posting my articles to various article banks
  6. Setting up my e-zine for mailing to my list
  7. Setting up broadcasts that are sent to my mailing list
  8. Setting up autoresponder lists and messages
  9. Backing up my mailing lists on a weekly / monthly basis so that my asset is safe and secure
  10. Setting up my shopping cart and updating it with new products
  11. Taking care of my customer refunds, purchases and other related purchase inquiries
  12. Approving comments that come in to my blog
  13. Managing my blog’s feed and ensuring that it is pinging the appropriate services
  14. Formatting my blog and connecting it to my website
  15. Managing my list and taking care of my unsubscribe requests
  16. Adding chicklets to my blog so that it can be easily added to other viewer’s feed readers
  17. Managing my eBay auctions and corresponding with customers that come through the eBay service
  18. Keeping a running list of the broadcasts and autoresponder messages that I have sent to my customers so that I do not have to reinvent the wheel each and every time I wish to communicate with them

Web Life

  1. Keeping track of my domain names, renewal dates and everything else related to my website(s)
  2. Making changes and tweaks to my website
  3. Liaising with my web developer on larger projects
  4. Setting up and managing my live support feature via my website
  5. Posting opt-in boxes and other such forms on my website for the purpose of collecting names for my mailing list
  6. Managing my link exchange / link building campaigns to increase my exposure on the web
  7. Setting up and managing my online e-learning system
  8. Optimizing my site for the search engines and ensuring that my site is “keyword rich”
  9. Submitting my sites to the various search engines so that it is picked up by the search engine spiders
  10. Taking care of my Google AdSense or AdWords accounts
  11. Designing simple graphics for my website
  12. Assisting me in recording audio for my website or for use in my podcast
  13. Sending me my monthly traffic reports for my website(s)
  14. Registering new domain names
  15. Uploading new website content via my FTP server
  16. Keeping my website fresh and up-to-date

The Write Stuff

  1. Ghost writing my special reports and e-books
  2. Formatting my e-books for publishing
  3. Proofreading my autoresponders, broadcasts, e-books, special reports, website copy, etc.
  4. Writing press releases and distributing them to the best PR sites on the web
  5. Putting together my proposals for my next big business venture / idea or collaboration
  6. Creating questionnaires and / or surveys for my customers
  7. Copywriting the sales pages for my website

Bookkeeping Basics

  1. Managing my expenses and compiling a weekly / monthly report for my accountant
  2. Entering my incoming revenue into accounting software so I can view my cash flow at any given time
  3. Issuing payments to my affiliates
  4. Invoicing my clients and keeping track of outstanding payments
  5. Reconciling my bank account on a monthly basis
  6. Paying my bills
  7. Managing my personal budget and setting up a payment schedule for my regular bills
  8. Tracking the income I generate from AdSense and the expenses I have on AdWords
  9. Providing quotes for services to potential clients
  10. Managing my accounts receivables and contacting those late-paying clients / customers to arrange for payment

Human Resources Management

  1. Managing my team’s employment information
  2. Keeping my employment contracts and sub-contractor or contractor agreements up to date and issuing them when required
  3. Updating my resume and keeping the bio on my website updated regularly
  4. Notifying me when my team members are due for evaluations or wage increases
  5. Screening candidates for other openings in my company and providing me with a list of the top candidates
  6. Posting job opportunities to various job boards
  7. Managing my Elance account and researching the applicants who bid on my projects

Specialized Services – Real Estate Assistance

  1. Updating and enhancing my realty listings
  2. Tracking my leads for my real estate listings
  3. Schedule appointments with my potential buyers and help me arrange my open houses and other such events
  4. Sending out my flyers and postcards to announce new events I am hosting in the area I work in

Specialized Services – Legal Assistance

  1. Creating and automating of the forms I use to improve efficiency
  2. Drafting pleadings and discovery responses
  3. Providing support for my pro bono or volunteer activities
  4. Liaising with other legal professionals and providing them with documentation when required

Specialized Services – Professional Speaker / Coach Support

  1. Preparing my one sheets, bios, event calendars and my list of services
  2. Assembling and mailing my information and presentation packets and press kits
  3. Designing and formatting my workbooks and course documentation
  4. Creating and maintaining my database for classes, workshops, seminars, teleclasses, teleseminars and webinars

Business Management and General Tasks

  1. Helping me write my business plan and keep it up-to-date as the scope of my business changes
  2. Brainstorming for new business ideas and joint ventures
  3. Tracking where my time is spent in order to maximize the time spent in and on my business
  4. Providing technical support to me when I require that extra-added information
  5. Providing me with general support in all of the activities that I do and the efforts that I make

Delegate Your Affiliate Program Setup

Problem: Perfect – you now have a shopping cart setup and your products are also ready to go! The problem is, you now also have people who want to sell your products for you and earn some great commission from it.

Solution: Have your virtual assistant set you up with an affiliate program through your shopping cart program (if it has that feature built in).

By having an affiliate program setup, you can have people sell your products for you thus generating more sales and a bigger list! You get to choose which items go into the affiliate center and you also get to approve the types of advertising your affiliates will use to sell your products.

Tips: An affiliate program allows other people to promote your products and services to their marketing lists. They do this so they can make a profit on what it is you sell. By doing this, you can increase your exposure as well as the number of sales you receive.

Affiliate programs do take some time to manage but once they are setup, you basically have a self-sufficient system that is perfect for tracking extra sales and is perfect for letting others sell on your behalf.

To get started, you just need to have your assistant setup the shell of the service and then you’ll need to choose some promotional copy and some imagery to help promote the product.

The last step, once that is setup, is to let your customers and clients know that you now have an affiliate program!

Delegate Your Website Changes

Problem: Website changes and copy changes are driving you mad! Focusing your energy into web design has become something that is taking away from your workday rather than adding to it.

Solution: If your VA is web-savvy, have him/her do all of your website updates and changes for you! Things like copy changes, button creation, graphic creation, moving around blocks of content, adding links, etc. are all things that can be done by a super-savvy VA!

Tips: Making web changes can be one of those daunting tasks. The best way to keep track of your web changes is to make a running list and submit those changes once a week to your assistant. Choose a day of the week and make that your website changes day. Due to the fact that a certain technology needs to be used to do this, it may be more beneficial for you to hold off to one specific day.

When giving someone web changes, it is vital to make sure that your instructions are detailed and you explain which pages you want the changes made on and exactly what the changes are. In my experience, the best way to do this is to follow this sample template:

Current page URL is _________. On this page, it currently says “Quote the site exactly” and I need it to say “New text.”

This way, your assistant (or web designer) knows what you need changed and you can avoid a few unnecessary e-mails back and forth on the issue. It is also important to put some thought into your changes to make sure there aren’t additional items you want done while the person is doing your changes.

Delegate Your Internet Research

Problem: You have a project of your own to do that involves a lot of internet research – latest labor statistics, industry specific trends, etc. – and you just don’t have the time to devote to this.

Solution: If your VA has experience doing internet research and pulling various statistics from the web, have them do this work for you! They can compile it into any format you like – Word document, Excel spreadsheet, PDF file, etc. – and produce you with something that you can easily insert right into your existing project!

Tips: Before delegating out internet research, make a short list of guidelines for your assistant. The internet is expansive and there are many, many, many websites and information sources available to quote. If your assistant has a few guidelines, he / she will make much better use of that time. For example, you may want to give them some of the following guidelines:

  • What topic you need research on.
  • What websites you may have already come across.
  • Any keywords you want to include.
  • Keywords and information to ignore in the research.
  • What type of information you want to see – URL references, quotes taken from the website, screenshots, etc.
  • What format you want the research in when you receive it – Word document, PDF, etc.

Delegate Your Customer Support

Problem: Your customer support inquiries are starting to pile up and answering the e-mails is taking up far too much time. You know your customers are top priority but e-mailing each of them and giving them each the time they deserve is time consuming.

Solution: Ask your VA if he/she does customer support! If this is part of their service offering, ask them to do one of two things.

  1. They can setup your e-mail to forward into an account such as Google Mail and then they can answer e-mail from that account on your behalf (and you have access to it so you can see what is being answered and what is coming in!) or
  2. Set yourself up with a service such as Kayako Support Center and utilize all of its functionality. This will allow you to appear quite professional for your customer base.

Tips: Whichever method you use for your customer support, make sure the person doing support keeps a running document of stock responses. The reason I suggest this is because in future, if you need to train someone new or you need to have someone cover for vacation, you have an operations manual for the customer support side of the business.

The best way to do this is to add all of the most common responses to a document and add to it as you go along. One format I have used in the past would be this (example only):

Question: How long does it take before I will receive my order?

Response: Hello!

Thank you for your recent e-mail. In response to your question, we ship out all orders within 24 hours of receiving the order notice. Depending on where you are in the US, you may receive it in 2-4 days.

If you do not receive it in one week from now, please give us a call at (555) 555-5555 and we’d be glad to track down the order for you.

Sincerely,

Customer Support